Account related

Logging In

• How can I login to my account?
• How do I reset my eZeeWallet password?
• My email and password are both correct but I still can’t login. Why not?
• I have received an email that states that my account has been locked due to multiple failed sign in attempts not made by me. What should I do?
• I’ve forgotten my login email. What should I do?
• I’ve lost access to my email address. What should I do?

Account Limits

• Are there any account limits?
• Are there any transaction limits?
• Can I increase the account’s amount limits?

Account Status

• How do I activate my eZeeWallet account?
• How do I deactivate/close my eZeeWallet account?
• My account has been locked.
• My account has been closed.

Account Verification

• How can I Verify my Account?
• My account, payment method and identity are verified, but I´m unable to make a deposit,
• I havent received the Verification Email.

Manage My Details

• How do I locate my account number ?
• I have changed my home address. How do I update it?
• What should I do if my name is registered incorrectly or if I need to update my name in case I change my name?