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Account related

Logging In

  • How can I login to my account?
  • How do I reset my eZeeWallet password?
  • My email and password are both correct but I still can’t login. Why not?
  • I have received an email that states that my account has been locked due to multiple failed sign in attempts not made by me. What should I do?
  • I’ve forgotten my login email. What should I do?
  • I’ve lost access to my email address. What should I do?

Account Limits

  • Are there any transaction limits?
  • Can I increase the account’s amount limits?

Account Status

  • How do I activate my eZeeWallet account?
  • How do I deactivate/close my eZeeWallet account?
  • My account has been locked.
  • My account has been closed.

Account Verification

  • How can I Verify my Account?
  • My account, payment method and identity are verified, but I´m unable to make a deposit,
  • I havent received the Verification Email.

Manage My Details

  • How do I locate my account number ?
  • I have changed my home address. How do I update it?
  • What should I do if my name is registered incorrectly or if I need to update my name in case I change my name?
eZeeWallet® is a registered trademark and business name. Any unauthorised use is strictly prohibited. eZeeWallet is a product of Prime Pay Solutions Limited, a wholly owned subsidiary of emerchantpay Limited (UK). Prime Pay Solutions Limited is a company incorporated in the Isle of Man under company number 136392C. Registered Address: Sovereign House, 4 Christian Road, Douglas, IM1 2SD, Isle of Man. Prime Pay Solutions Limited is licensed and regulated by the Isle of Man Financial Services Authority to carry on Class 8 (2)(a) and (4) – Money Transmission Services. Funds received by Prime Pay Solutions Limited do not constitute deposits as defined in the Regulated Activities Order 2011 and are not covered by the Isle of Man Depositors’ Compensation Scheme.
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