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Transactions and Transactions details

What are my Transaction Types?

  • Transaction Types

Deposit Transactions

  • How can I fund my eZeeWallet account?
  • How long does it take to add funds to my eZeeWallet account?
  • Will I be charged any fee when I deposit into my eZeeWallet account?
  • Can I add funds to my eZeeWallet account using somebody else's card or bank account?
  • How do chargebacks apply to my deposits?
  • Is there any cost associated with chargeback requests?
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Withdrawal Transactions

  • Where can I withdraw my funds?
  • How can I withdraw the funds in my eZeeWallet Account?
  • Will I be charged any withdrawal fee?
  • My bank account is in a different currency. Can I still use it for withdrawals?
  • How long does it take for eZeeWallet to process my withdrawal?

Transfer Transactions

  • Can I transfer my funds to a Non eZeeWallet user?
  • Can I request funds from other eZeeWallet users?

Payment Transactions

  • How long will it take for eZeeWallet to process my payment to a merchant?
  • My payment appears as successful but the merchant has not received the amount. What should I do?
  • How do I check the status of a transaction?
eZeeWallet® is a registered trademark and business name. Any unauthorised use is strictly prohibited. eZeeWallet is a product of Prime Pay Solutions Limited, a wholly owned subsidiary of emerchantpay Limited (UK). Prime Pay Solutions Limited is a company incorporated in the Isle of Man under company number 136392C. Registered Address: Sovereign House, 4 Christian Road, Douglas, IM1 2SD, Isle of Man. Prime Pay Solutions Limited is licensed and regulated by the Isle of Man Financial Services Authority to carry on Class 8 (2)(a) and (4) – Money Transmission Services. Funds received by Prime Pay Solutions Limited do not constitute deposits as defined in the Regulated Activities Order 2011 and are not covered by the Isle of Man Depositors’ Compensation Scheme.
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